Change or cancel an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.

If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01207 523 176 between 8.00am and 5.00pm, Monday to Friday. Alternatively you can email us on please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure, in the event of any unwanted products.

There are some products which we cannot cancel, refund or exchange.